Tile Store Return Policy

At Cornerstone Tile & Marble, we value your business and are dedicated to ensuring your complete satisfaction with every purchase. We aim for clarity and simplicity in our return policy to guarantee a smooth and hassle-free shopping experience. Our guidelines are crafted with fairness at their core, demonstrating our unwavering commitment to customer service and the highest quality standards. Below, you will find our Return Policy, designed to make your experience as straightforward and transparent as possible.

Store & Return Merchandise Policy:

• No refunds or exchanges 21 days after material is received at our warehouse.
• Sales receipts required for all returns and exchanges.
• All returned merchandise is subject to a 25% handling charge.
• The following products cannot be returned or exchanged:
  

  - Special orders, natural stone, close-outs/discontinued items, open cartons, mosaic sheet tiles, and setting/grouting materials.

• Orders are accepted subject to our ability to obtain prompt shipment from our suppliers. We accept no liability or damages for failure to obtain materials on a timely basis.
• Crazing, size, and shade variations are an inherent characteristic of all fired products. All material must be inspected prior to installation. No claims considered after installation.
• All off-grade and close-out goods sold “as is”.
• Check your order carefully – no allowance for shortage, or breakage after you leave the premises.

Thank you for taking the time to review our Return Policy. At Cornerstone Tile & Marble, we are dedicated to ensuring that your shopping experience is as enjoyable and satisfying as possible. Should you have any questions or require further clarification regarding our return policy or any other aspect of your purchase, please do not hesitate to contact our tile store.

Thank you for choosing Cornerstone Tile & Marble, and we look forward to serving you.